If 9.5 was possible, in this scenario it is likely this Guest would give this 9.5 to truly reflect his/her experience. Of course he/she will not give a 10, because it's not perfect, so today he/she will give the closest to 10 which is 9. For exemple a Guest give five 10s and one 7.5. If BDC allowed half points increments it would be already better. The contrary is true also, but more rare. The problem is not that we receive less 10s global ratings as before, but we receive many 8s and 9s where before we would have received 9.4, 9.6. the new system can prevent hosts from responding to negative comments / reviewsĪs has been seen with screenshots of reviews, guests can score all elements as 10/10 but give an overall score of 2/10 - the new system allows thisĮven if hosts provide excellent service at all times, the new system allows guests to unfairly / wrongly / mistakenly give low scoresĪnd yes, hosts have kicked off after seeing a "single negative review/score", because we know and see that the new system is unfairly weighted against the hosts - the ongoing potential is not good for hostsĪnd luckily, we haven't had the "single negative review/score" yet - yesterday we got a 10/10 overall - but we have had anonymous reviews and reviews that we cannot reply to - and we know that overall, this new review system can only be negative. the new system allows guests to post scores without comments the new system allows guests to post anonymously the new system allows and encourages lower than expected scores It's not because of a "single negative review/score", it's because: Together, we can build the best products for both partners and guests. We keep reading, monitoring and sending your feedback to our production teams. Meanwhile, please continue to share feedback here or directly through our help center. We will post again when we have further information. This is not our last update on the subject. We will continue to refine the new Guest Review System (GRS) and gather feedback from both guests and our partner communities around the world. As with any new feature, this particular release has its flaws, and we are grateful that you have helped us identify and address these issues quickly and in the best possible manner. The review system is currently in the process of implementation. The world is changing really fast, and it means we should improve and change our products promptly as well. New review system is in progress of implementation We are making more adjustments as well, with the goal of further reducing the chance of mis-interpretation or error on the part of a guest. This has drastically reduced the volume of such discrepancy cases. By simply alerting them of this detail, we can avoid big discrepancies between the overall stay score and the average score of the 6 categories. When there is a difference of more than 5 points between the average of the subscores and the overall score, guests will receive an alert to warn them about this. How do we stop guests from mistaken scoring? Even if you face a challenge like this, there are people in the community who can help you figure out a good solution. You might consider sharing this experience with fellow partners, so you can get useful advice. If you receive a lower score from a guest, it doesn’t necessarily mean there is something wrong with your property.īut if you consistently receive lower scores all the time, then probably there is a reason behind this. It calculates guest feedback and uses scores as a type of visualisation. It helps them make a decision on what place to book. We would like to explain you more about several key points of the new review system.Ī score gives you an idea of the guests’ experienceĪ score is a way guests share their feedback with other guests and partners. And that’s why we carefully read all the comments you post in the community. You have once again amazed us with how quickly this community has grown into a channel through we which we can gain constructive product feedback.Īny new review system can lead to a lot of questions and confusion. Thank you again for all your comments and feedback on the new Guest Review System (GRS).
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